1. Information We Collect

We may collect the following types of personal and non-personal data:

a. Personal Information

When you register, fill out a form, or contact us, we may collect:

• Full Name

• Email Address

• Phone Number

• Location (city, pin code)

• ID proof or verification documents (if required)

• WhatsApp contact (when joining our community)

b. Rental Listing Information

• Product details, images, price, condition, and availability

• Communication between lender and renter

c. Technical Data

• IP address

• Browser type and version

• Device information

• Cookies and usage data

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account

• To enable you to list, rent, or browse items

• To connect you with other users in your local area

• To improve platform functionality and user experience

• To send alerts, updates, and promotional messages

• To respond to your inquiries and customer service requests

• To ensure security and prevent fraud or misuse

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3. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your data in the following cases:

• With other users when necessary (e.g., contact info for a rental transaction)

• With service providers who help us operate (e.g., web hosting, analytics)

• To comply with legal obligations or enforce our Terms

• During a business transfer (e.g., acquisition or merger)

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4. Data Security

We take data security seriously. Your information is protected using:

• Encrypted website (HTTPS)

• Secure data storage tools

• Access control and authentication for admin data access

However, no system is 100% secure. By using BorrowBay, you acknowledge this risk.

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5. Your Rights

You have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or outdated information

• Request deletion of your data (unless we need it for legal or platform purposes)

• Withdraw consent for us to contact you

To exercise these rights, email us at support@borrowbay.store

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6. Cookies Policy

BorrowBay may use cookies to enhance user experience, remember preferences, and analyze traffic. You can adjust cookie settings through your browser.

Cookies help us:

• Understand how users interact with the site

• Track platform performance

• Enable personalized features

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7. Data Retention

We retain your personal data only for as long as necessary:

• For ongoing rentals or platform usage

• To comply with legal, tax, or regulatory obligations

• To resolve disputes or enforce our Terms

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8. Children’s Privacy

BorrowBay is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.

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9. Third-Party Links

Our platform may contain links to third-party websites (e.g., WhatsApp group, Instagram, or other rental tools). We are not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies separately.

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10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top. Continued use of our services means you agree to the updated terms.

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11. Contact Us

If you have questions or concerns about this policy, please contact us:

📧 Email: support@borrowbay.store
📍 Location: Solapur, Maharashtra, India